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About Us

Who is Gamma Support?

A diverse support team (but united by our love for our many pets)
Our team is based in Montreal, Quebec, Canada. Yes, this means that we have team members who speak French as well as English! Our company provides billing and support services for a number of online businesses and websites, and we’ve been doing what we do for more than two decades. You can reach us through this website for assistance with your purchases or billing profile any time of day, any day of the year and we’ll be happy to help.

Passionate about our service
Customer support is our reason to wake up in the morning (or evening, in the case of our overnight agents), and we take pride in offering the best service possible. We provide chat support in every language, not just French and English, so you can feel comfortable writing in a way that’s natural to you when coming to us with an inquiry or request. We know that every situation is unique and we tailor our service to you, as opposed to reading canned replies from a script. Your trust is what makes our brand strong so we will do everything we can to cultivate our relationship with you, our customer.

A fun company culture
Our team works hard but that doesn’t mean we can’t have a good time while doing it! Our office has a dedicated game area and we have frequent company events to keep the spirit of fun alive. That means holiday parties, summer barbecues, and in the springtime we celebrate the French-Canadian tradition of huge breakfasts with maple syrupy treats.

This attitude extends to our work, as well. Don’t be surprised if your service agent greets you with emojis in our chat support. We find that many customers prefer a less formal environment when they come to us for help, and we want you to be comfortable speaking with us. We of course take all requests for assistance seriously and handle them professionally, but we invite our customers to have a little fun chatting with us, and we’ll do the same. We want you to look forward to dealing with us and to want to come back and work with us again, and we hope you won’t be shy to reach out to us for anything you need!

Committed to our customers
Our agents are advocates for our customers. If by the end of your chat conversation or email thread you feel that something is missing, let your agent know what they can do to make your experience exceptional. We empower our support agents to do everything needed to make a customer happy, and that’s what we’ll do for you. No matter what happens, we’re here for you.

Talk to you soon!